Top 20 User Interview Questions about your website

Posted on 4/11/2023, 11:49:20 PM

As a website owner or designer, it's crucial to understand what your users think about your website. User interviews can provide valuable feedback on how your website is perceived and used, what users like and dislike about it, and what changes they would like to see. In this article, we will discuss the top 20 user interview questions to get website feedback.

1. What was your first impression of the website?

This question will help you understand what users think about the overall design and layout of your website. It's important to know whether the website looks attractive and professional, or if it looks outdated or unappealing.

1. What brought you to this website?

This question will help you understand what users are looking for when they visit your website. Are they seeking information, products, or services? This will help you tailor your website to the needs of your target audience.

1. Were you able to find what you were looking for?

This question will help you understand whether your website is meeting the needs of your users. If users are struggling to find what they're looking for, it could be an indication that your website needs some improvements.

1. Did you encounter any problems while using the website?

This question will help you identify any technical or usability issues that users may have experienced. If users are encountering problems, it could be an indication that your website needs some improvements.

1. What did you like about the website?

This question will help you understand what aspects of your website are working well. It's important to know what users find useful, informative, or engaging so that you can build on these strengths.

1. What did you dislike about the website?

This question will help you identify any areas of your website that need improvement. It's important to know what users find frustrating, confusing, or unappealing so that you can address these issues.

1. How easy was it to navigate the website?

This question will help you understand whether your website is easy to use and navigate. If users find it difficult to navigate, it could be an indication that your website needs some improvements.

1. Did you find the website visually appealing?

This question will help you understand whether users find your website visually appealing. If users don't find the website visually appealing, it could be an indication that your website needs some improvements.

1. Did the website load quickly?

This question will help you identify any technical issues that users may have experienced. If users found the website slow to load, it could be an indication that your website needs some improvements.

1. Was the content on the website helpful?

This question will help you understand whether your website is providing users with the information they need. If users don't find the content helpful, it could be an indication that your website needs some improvements.

1. Was the website easy to use on a mobile device?

This question will help you understand whether your website is optimized for mobile devices. If users find the website difficult to use on a mobile device, it could be an indication that your website needs some improvements.

1. Would you recommend this website to others?

This question will help you understand whether users are satisfied with your website overall. If users are happy with the website, they may be more likely to recommend it to others.

1. What improvements would you suggest for the website?

This question will help you understand what changes users would like to see on your website. It's important to take user feedback into account when making improvements to your website.

1. How does this website compare to similar websites you've used?

This question will help you understand how your website compares to competitors. It's important to know what your competitors are doing well and where your website needs to improve.

1. What are the most important features on the website?

This question will help you understand what features are most important to your users. It's important to know what users value most about your website so that you can prioritize these features in future updates.

1. What features or content would you like to see added to the website?

This question will help you understand what users feel is missing from your website. By adding features or content that users want, you can improve their experience and satisfaction.

1. What is your overall opinion of the website?

This question will help you understand the general sentiment towards your website. It's important to know whether users have a positive or negative overall opinion, as this can inform future updates.

1. How frequently do you use the website?

This question will help you understand how often users are returning to your website. If users aren't using your website frequently, it could be an indication that you need to improve the content or features to encourage repeat visits.

1. What is your preferred method of accessing the website?

This question will help you understand what devices or browsers your users are using to access your website. By understanding their preferences, you can optimize your website for their preferred method of access.

1. What other websites or resources do you use for similar purposes?

This question will help you understand what other websites or resources your users are using for similar purposes. By knowing your competition, you can better understand what your users are looking for and make improvements accordingly.

In conclusion, user interviews are an essential tool for gaining valuable feedback on your website. The top 20 user interview questions outlined above will help you gain insight into what your users like and dislike about your website, what changes they would like to see, and how you can improve their experience. By listening to your users and making changes based on their feedback, you can create a website that meets their needs and exceeds their expectations.