Works at Zendesk. Lives in United States of America
JJ is the Group Product Manager for AgentX at Zendesk, leading a large team of senior product managers, designers, and engineers focused on building the next generation of customer success software.
He has conducted over 100+ interviews throughout his career and has coached/mentored over 2...
JJ is the Group Product Manager for AgentX at Zendesk, leading a large team of senior product managers, designers, and engineers focused on building the next generation of customer success software.
He has conducted over 100+ interviews throughout his career and has coached/mentored over 25 individuals.
He's partnered with Udacity to develop the curriculum, film content, and launch Applying Data Science to Product Management, the first course of Udacity's Data Product Manager Nanodegree, having trained over a thousand students, with the majority of them now employed as product managers in the industry.
He was formerly a Senior Product Manager at VSCO focused on building out their data infrastructure and machine learning platform. Before that he was a Product Manager at Apple for 4 years, where he designed and launched data products enabling content creators to understand trends and optimize their offerings on Apple Music, Apple Books, the App Store, and iTunes.
He started his career out as a data analyst and data engineer at Beats Music, before getting acquired by Apple for $3.0 billion USD, which was the company's biggest purchase to date.
He enjoys long distance cycling, running ultramarathons, self-introspection, and exploring the world with his partner.
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Group Product Manager @ Zendesk
Works at Zendesk. Lives in United States of America
